Case Study: Northern Lights Village achieves faster check-ins and paperless operations with Mews

Northern Lights Village - Customer Case Study

Northern Lights Village, a high‑end Lapland resort known for glass‑roofed Aurora Cabins, Ice Suites and an ice restaurant, faced slow, paper‑heavy operations and a complex rate structure across multiple outlets and activities. After using Opera and Hotellinx, they chose Mews — adopting the Mews Hospitality Cloud for its open API, cloud access and clean UI — and sought a Mac‑compatible passport scanning solution to speed guest registration.

Mews implemented its Hospitality Cloud with the Mews Passport Scanner plus Marketplace integrations (Visma, Zapier, TrustYou, LightSpeed), Kiosk online check‑in and one‑click Payments. The result: faster, largely paperless check‑ins, greater staff autonomy, and measurable time savings — the passport scanner eliminated nearly two hours of manual guest‑name entry during full occupancy — while night auditors and finance teams save time through integrations. Mews’ tools have noticeably streamlined operations and freed receptionists to focus on guest experience.

Northern Lights Village

André Henke Marques

Resort Manager