Case Study: Locale achieves paperless operations, faster check-ins and more than 50% direct bookings with Mews

Locale elevate their guest journey through automation

Locale is a tech‑savvy US aparthotel brand that operates high‑quality furnished apartments across five US locations including Austin, Houston and Nashville. Seeking a contact‑free, modern guest journey and more efficient operations, Locale needed to replace a legacy property management and booking setup that blocked online check‑in and created a disjointed payment and booking experience.

Mews delivered a cloud‑based solution — including a remote onboarding led by a Mews Implementation Manager, Mews Online Guest Services, the Mews Booking Engine and Mews Payments — plus integrations like Operto for mobile keys and smart devices. The result: each property went live in about two weeks with a 100% online implementation, 100% paperless processes, over a third of guests using online check‑in (20% using online check‑out), five minutes saved per check‑in on average, more than 50% direct bookings and 60% of payments automated through Mews.

Locale

Joe Mangioni

Senior Technology Manager