Case Study: WestCord Hotels achieves paperless housekeeping, faster check-ins and major time savings with Mews

How smart hotel tech transformed WestCord Hotels

WestCord Hotels, a Dutch group with 15 properties, needed to digitalize operations to support sustainability goals and improve guest experience—moving away from paper-based housekeeping, long front-desk queues, and time-consuming manual tasks. They partnered with Mews, adopting Mews Guest Journey and connecting to the Leviy housekeeping app via the Mews Marketplace to enable green, guest-centric, and more efficient operations.

Mews delivered a combined solution: Mews Guest Journey for mobile check-in/checkout and automation, plus Leviy for fully digital housekeeping. The result: 100% paperless housekeeping, 35% of guests using online check-in, average check-in time cut from six to two minutes (about four minutes saved), automation equating to one reservations employee saved per hotel, and Leviy onboarding completed in under two weeks—demonstrating measurable time and sustainability gains driven by Mews.

WestCord Hotels

Frank Tuhusula

General Manager