Case Study: The Dylan Amsterdam achieves huge time savings, paperless operations and a modern check-in experience with Mews

How Mews transformed The Dylan

The Dylan Amsterdam is a privately owned 5-star boutique hotel with 40 rooms that needed a flexible, user-friendly property management system to grow with them. The hotel struggled with slow, manual processes—creating customized reports and personalized guest emails took weeks or days, check-in and back-office access were tied to on‑premises systems, and operations relied heavily on printouts—so they sought a cloud solution with easy guest segmentation and remote management.

Mews implemented its cloud-based platform (Mews Operations, Mews BI and the Mews Housekeeping app) and integrated tools like RevControl to digitize reporting, payments, housekeeping and check-in. As a result Mews cut report creation from 2–3 weeks to five minutes, email production from 2–3 days to one hour, enabled 100% automated payments, eliminated printing waste (supporting Green Globe certification), and gave staff 24/7 remote access and tablet-based check-ins for a more flexible, guest-focused operation.

The Dylan Amsterdam

Carol Domacassé

Reservations Manager