Case Study: Hotel Myrtilles achieves a smooth, stress-free migration and streamlined operations with Mews

Hotel Myrtilles enjoys a smooth transition to Mews

Hotel Myrtilles, a family-run 19-room hotel in the Belgian Ardennes welcoming over 5,000 guests a year, needed a practical, well-supported property management system after Planet Winner was acquired. The hotel’s main challenges were migrating to a new PMS during the COVID-19 pandemic without disruption and maintaining the high level of support they were used to. They chose Mews as their new hospitality cloud solution for its ease of use and service.

Mews delivered a fully remote, paced implementation with a demo database ready in two days and the chosen go‑live date met, while its Implementation and Customer Support teams provided 24/7 phone support, email responses within 24 hours, and self‑help resources. Mews Operations automated room assignments (saving staff time and improving allocation efficiency) and enabled Hotel Myrtilles to expand from three to seven room types to boost revenue; the property also uses eight integrations (including Bob Accounting) to automate accounting and operational workflows.

Hotel Myrtilles

Michel Van der Veken

General Manager