Case Study: Hotel BIG MAMA achieves streamlined operations and rapid expansion with Mews

Hotel Big Mama - Customer Case Study

Hotel BIG MAMA, a multi-category city property offering rooms, dormitories, apartments, a bar and meeting rooms, needed a modern PMS that could handle both room and bed inventory, replace time‑consuming manual reservation entry from their old system (ASSD), and provide open APIs, integrations and reliable 24/7 support. They required a cloud solution that worked across devices and supported self‑service options like online check‑in and kiosks to serve diverse guest types quickly.

Mews delivered the Mews Hospitality Cloud with its Marketplace, Payments, Check‑in Kiosk and open APIs, enabling rapid reservation creation (often within seconds), free integrations with partners like Pace and MountLytics, and automated workflows that removed manual data entry. As a result, Hotel BIG MAMA sped up check‑ins (guests can complete online check‑in in about 10 seconds), freed staff to focus on guest service, changed their business model to scale more easily, and successfully expanded to a second property in Leipzig with Mews supporting the growth.

Hotel Big Mama

David-Friedemann Henning

Chief Executive Officer