Case Study: Good Hotel achieves 10 hours/week admin savings and 60% less card fraud with Mews Payments

Good Hotel - Customer Case Study

Good Hotel, a 148‑bed floating hotel in London, was struggling with slow, manual payment processes, time-consuming back-office administration and reconciliation errors that pulled staff away from guest service. To modernize and automate payments and property management they chose Mews, implementing its cloud-based PMS along with Mews Payments (and supporting tools like the Mews Kiosk).

Mews automated payment processing, check-in/out and reporting, removing manual mistakes and giving staff remote access to results so they can focus on guests and training. As a result of Mews’ solution the hotel saves about 10 hours a week of admin time, has seen credit card fraud fall by 60%, and enjoys faster, more reliable operations and better resource allocation toward customer experience and charitable programs.

Good Hotel

Liutauras Vaitkevicius

Global Operations Director