Case Study: GAIA Hotel achieves a third of staff time freed and stronger cash flow with Mews

GAIA Hotel - Customer Case Study

GAIA Hotel, a four‑generation, sustainability‑focused boutique hotel aiming for zero‑waste, faced the challenge of reducing routine admin so staff could spend more time with guests. After researching PMS options and moving away from Oracle, GAIA chose the Mews Hospitality Cloud to simplify operations, replace legacy interfaces, and enable smarter integrations while supporting their eco and guest‑service goals.

Mews delivered a cloud PMS plus Mews Payments and Marketplace integrations (e.g., Qaky, Mailchimp, Mews Operations) that digitized housekeeping, sped up group handling, and automated prepaid/non‑refundable payments. The change cut front‑desk onboarding to 3–5 days, eliminated printed task lists, increased prepaid revenue from 27% (2018) to 31% (2019), and freed up about a third of agents’ time—improving cash flow and guest engagement thanks to Mews.

GAIA Hotel

Selinda Geyer

Co-Director