Case Study: EMA House saves hours daily and boosts guest experience with Mews

EMA House make huge time savings with Mews

EMA House, a Swiss hybrid of hotel suites and serviced apartments with six locations around Zurich and roughly 60,000 annual guests, faced heavy manual admin and a challenging system change during the pandemic. They selected Mews (cloud-based Mews Operations) to modernize operations, improve guest-facing features and enable a fully remote onboarding.

Mews delivered a 100% online implementation (completed on schedule in six weeks) plus Marketplace integrations and Mews Business Intelligence to automate reservations, reporting and check-in. The result: up to three hours saved daily from the channel manager integration, ~50 minutes saved daily on revenue reporting, 5–10 minutes saved per reservation, almost 50% of guests using online check-in, fewer errors and happier, less-stressed staff thanks to Mews.

EMA House

Jonathan Anthamatten

General Manager