Case Study: Carpe Diem Santorini achieves operational efficiency and personalised guest experiences with Mews

Carpe Diem Santorini - Customer Case Study

Carpe Diem Santorini, a 10-suite adults-only boutique spa retreat run by Sotiris Kopatsaris, was struggling with an antiquated PMS, fragmented guest data, labor-intensive pricing and revenue processes, and heavy administrative overhead that kept staff away from delivering personalised guest experiences. After evaluating options, the property selected Mews’ cloud-based PMS platform (with local reseller support) for its openness to integrations, iPad accessibility and modern technical support.

Mews implemented a cloud PMS with extensive integrations, mobile/iPad check-in, paperless registration and AI/ML-driven dynamic pricing, enabling rates to be updated four times a day instead of once a week. The switch cut check-in/check-out and concierge processing times, eliminated paper workflows, freed up staff for more guest engagement, and helped Carpe Diem Santorini deliver more bespoke experiences and operational efficiency.

Carpe Diem Santorini

Sotiris Kopatsaris

Managing Director and Owner