Case Study: C‑Hotels boosts RevPAR 12% and halves check‑in time with Mews

C-Hotels choose modern, flexible hospitality system

C-Hotels, a Belgian nine-property group welcoming about 235,000 guests a year, needed a modern, flexible hospitality system to gain control of data, simplify reporting, improve revenue management, and eliminate time‑consuming manual processes. They chose Mews as their cloud PMS and hospitality platform, including Mews Analytics and Marketplace integrations, to standardize operations across distinct hotel concepts while minimizing staff disruption.

Mews deployed its cloud PMS with five hotels live in three days (using a sandbox and Mews University for self-training), added the PACE revenue-management integration and Mews Analytics, and automated communications, payments and housekeeping workflows. The results include a 12% RevPAR increase at some hotels, a 93% reduction in calls between housekeeping and front desk, average check-in time halved (4 → 2 minutes) with 40% of check-ins online, 20+ dynamic reports with zero data access fees, and a 90% cut in paper waste — all delivered through Mews.

C-Hotels

Inge Decuypere

Owner