Case Study: Boutiquehotel STAATS achieves smoother operations and enhanced guest experience with Mews

Boutique Hotel Staats - Customer Case Study

Boutique Hotel Staats, a 21-room luxury property in Haarlem, needed a modern PMS that would support high-touch service, enable mobile/tablet check-in, reduce time-consuming administrative tasks (notably night audits), streamline housekeeping and simplify guest payments. They chose Mews and deployed its cloud-based property management system and Mews Payments to meet those needs.

Mews automated core workflows and enabled mobile operations—eliminating night audits, letting housekeeping swipe rooms as ready on phones, and allowing staff to check in guests from tablets anywhere in the hotel. The impact: roughly 95% of incoming reservations are settled automatically, fewer than five chargebacks per year, and integrations like Oaky doubled uptake on birthday and special-room packages, delivering clear gains in efficiency and revenue.

Boutique Hotel Staats

Claudia van den Berg

Managing Director