Case Study: Gorgias improves data quality and trust with Metaplane

Gorgias knows their data is always accurate and gorgeous with Metaplane

Gorgias, an eCommerce customer service platform, faced the challenge of detecting silent data bugs and preventing data quality incidents caused by changes to their dbt models. Their data team needed a way to proactively monitor their entire stack to ensure data accuracy and maintain internal trust, moving beyond basic dbt tests. To address this, they turned to the vendor Metaplane for a data observability solution.

By implementing Metaplane, Gorgias gained comprehensive data quality monitoring, including schema change notifications and column-level lineage for faster incident triage. Metaplane's Data CI/CD tool also provided an automated layer of checks to prevent problematic code changes from impacting their data. The solution helped the Gorgias data team maintain stakeholder trust by proactively identifying issues and accelerating their response to data incidents.

Gorgias

Elliot Trabac

Data & Analytics Engineering Manager