Case Study: Livit achieves award-winning digital real estate management with Merkle's myLivit PWA

Livit saves 2,200 working days with Merkle's award-winning myLivit app

Livit, one of the largest Swiss real estate management companies, faced high industry competition and cost pressure while needing to meet customer expectations for fast, personal service. As part of its digitalization strategy, Livit partnered with vendor Merkle to develop a solution that would automate processes and build a bridge to its tenants.

Merkle developed an innovative progressive web app (PWA) called myLivit. The solution automated 13 key processes, including a digital tenancy agreement that could be signed with a single swipe, and introduced a personal chatbot named MIA. The myLivit PWA was a major success, saving an estimated 2,200 working days and reducing waiting times by about six days. Merkle's work earned the project six awards, including the Master of Swiss Apps title, making it the first PWA to ever win this top honor.

Livit