Case Study: Kerry Group improves partner sample requests with Merkle’s Community Portal

Kerry Group improves sample request efficiency with Merkle and a desktop-to-mobile partner portal

Kerry Group, a world leader in taste and nutrition, needed to improve its inefficient, manual process for partners to request product samples. The company partnered with Merkle to expand its Salesforce infrastructure and create a branded partner community portal, aiming to make sample requests simple and scalable.

Merkle implemented a Salesforce Partner Community Portal that automated the sample request process, allowing partners to search and order directly. The solution integrated with Microsoft Azure for single sign-on and was designed for full accessibility across devices. This work by Merkle improved operational efficiencies and enhanced the partner experience by dramatically reducing the need for manual email and phone interactions.

Kerry Group