Case Study: Sears India achieves improved workforce efficiency and high-performer identification with Mercer Mettl

Mettl's competency matrix and custom training assessments helps in stream lining employee training and development programme

Sears India engaged Mercer Mettl to tackle an absence of a formal skill map, lack of talent benchmarking and an unstructured training & development programme. Sears India used Mercer Mettl’s competency matrix, custom assessments and psychometric tools to measure technical and behavioural competencies across roles and validate talent against on‑the‑job performance.

Mercer Mettl built comprehensive technical and behavioural frameworks, provided benchmarking for 65+ job roles, and identified skill gaps to predict high performers. As a result, Sears India implemented targeted training plans, improved mid‑year appraisals and team performance, and maintained attrition within industry norms while seeing a strong correlation between Mercer Mettl assessment scores and on‑job performance.

Sears India

Santosh Panicker

Chief People’s Officer