Case Study: Tata Play Fiber achieves sharper talent insights and targeted leadership development with Mercer Mettl's 360View and Leadership Assessments

Leveling up talent processes for Tata Play Fiber

Tata Play Fiber faced the challenge of turning clear assessment and feedback goals into an actionable, science-backed L&D strategy. The organization needed to move away from subjective, push-based training, identify role-centric skills gaps, and adopt an objective feedback system to better assess leadership potential and drive individual development—so it engaged Mercer Mettl and its 360View and Leadership Assessments solutions.

Mercer Mettl delivered a combined solution—360View, Leadership Assessments (including the Mettl Personality Profiler and Cognitive Abilities Test), detailed reports and 24x7 support—to provide objective, role-specific feedback and development plans. The engagement shifted the company from subjective evaluations to holistic assessment: 91 professionals underwent leadership assessment, 24 received 360-degree feedback, e-learning adoption rose from 33% to 73%, and Tata Play Fiber launched an Employee Development Program portal, improving motivation, proactivity and precision in L&D interventions.

Tata Play Fiber

Amit Rai

Head-HR