Case Study: Large Retail Multi‑National Company achieves improved workforce efficiency and targeted skill development with Mercer Mettl

Large Retail Multi-National Company - Customer Case Study

Large Retail Multi-National Company, a US‑headquartered retailer operating about 4,000 locations, lacked any talent benchmarking, competency matrix or standardized way to identify skill gaps; training was blanket and post-training tests were time‑consuming, and the L&D team had no insight into soft skills. Mercer Mettl was engaged to provide online assessments, custom content development, psychometric analysis and a competency framework to address these gaps.

Mercer Mettl developed custom assessments and psychometric reports across 65 job roles, created content for some 30 niche technical skills, and ran over 1,000 tests on the Mettl platform, enabling clear skill‑gap identification. The solution streamlined talent assignment, appraisals and training, improved training yields and teamwork, and increased workforce efficiency by placing the right people in the right roles.