Case Study: Fortune Global 500 IT company achieves personalized, data-driven L&D roadmaps and higher ROI with Mercer Mettl

Identifying skill gaps & predicting an L&D path for business impact with Mettl

Fortune Global 500 Company, a large IT behemoth with nearly 375,000 employees, faced a failing L&D engine: poor diagnostics, neglected assessments, no benchmark to identify skill gaps or predict learning paths, and consequently low L&D ROI. Mercer Mettl was engaged to diagnose and remedy these issues using job-role analysis, tailored assessments and Mettl Reporting to build an accurate, data-driven L&D roadmap.

Mercer Mettl conducted detailed job-role research, mapped competencies to skills, defined proficiency levels, and deployed standardized assessments across the workforce, with continuous recalibration via predictive validity scores and custom Mettl reports. The result was a clearly defined L&D roadmap for every employee, sharper gap analysis, a rejuvenated organizational structure for training, and improved alignment between on-the-job performance and learning outcomes—enabling better ROI and ongoing, data-driven talent development.