Case Study: India Private Bank achieves detection of derailers and safeguards customer safety with Mercer Mettl's Dark Personality Inventory

Identifying resources that may hamper the organization well being

India Private Bank, a Mumbai‑headquartered private bank offering retail and corporate banking plus insurance and wealth services, needed to identify employee derailers who could threaten customer data safety and workplace culture. To address this sensitive hiring and risk issue the bank engaged Mercer Mettl and its Mettl Dark Personality Inventory Tool to detect “dark” personality traits that are hard to spot in interviews or bright‑side inventories.

Mercer Mettl administered the assessment to 3,000+ employees across clean, moderate offender, and offender groups, measuring six traits (Opportunism, Self‑obsession, Insensitivity, Temperamental, Impulsiveness, Thrill‑seeking). Results showed Opportunism, Impulsiveness and Insensitivity as most prevalent; junior managers scored highest on most traits and 318 graduates scored significantly higher on Opportunism than postgraduates. Mercer Mettl’s work enabled the bank to flag 12 individuals as threats, identify 372 borderline offenders for training, and implement corrective measures to protect customer safety and culture.