Case Study: Leading Online Travel Company identifies leadership skills gaps and drives targeted development with Mercer Mettl

Identifting development areas for the leadership via data-driven analytics with Mettl

Leading Online Travel Company, one of India’s largest domestic-hotel platforms with over 4 million customers, needed to modernize how it evaluated and developed leaders across 15 lines of business. The organization faced challenges defining leadership competencies, composing appropriate assessments, and identifying development gaps for high-potential leaders; to address this, they engaged Mercer Mettl for a consultative, technology-driven assessment solution (customized psychometric and cognitive testing).

Mercer Mettl delivered tailored assessments (including Mettl Personality, Abstract Reasoning, Critical Thinking, Numerical and Verbal ability tests), plus diagnostic reports with data-driven analytics that informed targeted L&D plans. Rolled out across 15 LOBs (>10 candidates assessed), the program produced measurable benchmarking data that identified top competencies (Achievement Orientation, Sustainable Growth Strategy, Effective & Responsive Service Orientation) and weaker areas (Cognitive Skills, Situation Assessment, Brand Leadership/Execution), enabling the company to design focused training and succession interventions; overall leadership scores trended above recommended benchmarks on average.