Case Study: Online Food Company saves 45% of staff time and cuts vendor costs by 50% with Mercer Mettl

How this organization Saved 45% of their Staff’s Time

Online Food Company, a Canadian provider of online food handler certification, faced major operational and credibility challenges: manual processes from managing multiple vendors that caused roughly 50% staff inefficiency, inability to randomize or customize tests for proper candidate filtering, government‑mandated proctoring that their prior solution could not reliably enforce, and non‑customizable certificates that were hard to verify. To address these needs they turned to Mercer Mettl and its products, Mettl Certify and Mettl ProctorPlus.

Mercer Mettl delivered an integrated, automated platform with customizable tests and tamper‑proof certificates (each with a unique QR code), AI‑driven remote proctoring (webcam and eye detection), and 24x7 proctoring without extra plugins. The result was a 45% improvement in staff performance efficiency, a 50% reduction in costs previously spent across multiple vendors, higher test security and auditability, and immediate, verifiable certificate issuance — restoring credibility and streamlining the entire certification process.