Case Study: Pusat Inovasi Psikologi Universitas Padjadjaran scales secure, low-bandwidth online exams across 17,000 Indonesian islands with Mercer Mettl

How Mercer | Mettl helped Padjadjaran University in Indonesia to scale examinations across 17,000 islands with integrity

Pusat Inovasi Psikologi Universitas Padjadjaran (PIP UNPAD), the psychology innovation center of Padjadjaran University in Indonesia, needed to run high‑stakes graduate entrance exams during COVID‑19 across the country’s 17,000 islands. With up to ~1,000 applicants per semester, uneven internet coverage, a requirement for Bahasa-language support, low‑bandwidth access, and secure remote invigilation, PIP UNPAD engaged Mercer Mettl and its Online Examination Platform (Examine) to meet these challenges.

Mercer Mettl delivered an end‑to‑end solution — multilingual exam upload, low‑bandwidth operation (minimum 512 kbps), customizable test settings, pilot demos, 24/7 support, and synchronous live proctoring (one‑to‑one/one‑to‑many views, pause/resume, live chat and recorded sessions). The platform allowed PIP UNPAD to run its cognitive ability selection on schedule, maintain exam integrity, and reach applicants across remote islands, leveraging a system that has run 20+ million tests and handled 100,000+ proctored assessments in a day, thereby preserving the Center’s continuity and standing.

Pusat Inovasi Psikologi Universitas Padjadjaran

Ike Marieta

Director