Case Study: Jordan Hospital achieves secure, automated online exams with Mercer | Mettl

How Jordan Hospital shifted to online exams with Mercer | Mettl

Jordan Hospital, a 300‑bed multi-specialty referral and training center in the Middle East, faced a sudden need to replace its traditional pen‑and‑paper exams for roughly 150 candidates when COVID restrictions made large gatherings unsafe. The hospital required an end‑to‑end solution that could host exams, provide online proctoring, eliminate human intervention, automate processes, and deliver faster, accurate results — and engaged Mercer Mettl (Mettl Examine and proctoring service) to meet those needs.

Mercer Mettl implemented Mettl Examine with AI‑based and real‑time webcam proctoring, a secure browser, three‑step authentication, bulk question upload with randomization, auto‑grading, and 24x7 support. The vendor’s solution automated the entire exam workflow, preserved test integrity, removed logistical burdens, and produced real‑time results — cutting multi‑day manual grading and administrative work to near‑instant reporting — and enabled Jordan Hospital to successfully scale online assessments across departments.

Jordan Hospital

Fuad Said

Internal Medicine