Case Study: French Multinational Insurance Company achieves complete succession planning in days with Mercer Mettl

French Multinational Insurance Company - Customer Case Study

French Multinational Insurance Company, which houses backend processing teams in India, faced lengthy, resource‑intensive in‑person assessment centres while transitioning employees into Specialist and Managerial career tracks. They engaged Mercer Mettl to provide online cognitive assessments and a Virtual Assessment Centre, plus simulation‑based tools mapped to their competency framework, to streamline succession planning.

Mercer Mettl mapped the company’s competency framework, conducted Critical Incident Interviews, curated custom simulation content, and advised on competency mixes and difficulty distribution; specialists received cognitive assessments and managers a Virtual Assessment Centre. The programme reduced the succession planning timeline from months to days, increased productivity and efficiency without compromising evaluation quality, delivered Individual Development Plans in every report, secured a renewal, and led the customer to explore Mercer Mettl for recruitment and L&D use cases.