Case Study: Global Insurance Company achieves secure, GDPR-compliant, scalable reskilling for 50% of its workforce with Mercer Mettl

Ensuring uncompromised information security for a European insurance client

Global Insurance Company, a 190‑year‑old insurer operating in 50 countries with 72,000 employees, needed to run a large-scale reskilling program and reliably assess employee proficiency across a bespoke skills catalog while maintaining the highest levels of data privacy and regulatory compliance. Concerned about enterprise privacy, GDPR requirements and localized data storage, the company selected Mercer Mettl’s talent assessment platform to automate and scale secure skills assessments for its global workforce.

Mercer Mettl provided a GDPR- and ISO 27001‑compliant, AWS‑hosted SaaS solution with multi‑factor authentication, encryption in transit and at rest, role‑based access controls, regular pen‑testing, localized servers and clear data‑subject processes. Mercer Mettl configured validated assessments, workforce clustering and a customizable analytics dashboard, enabling the Global Insurance Company to run approximately 2,500 assessments across 25 skills in 14 languages and 40 business units, producing individualized development plans and actionable, secure insights into organizational skills gaps.