Case Study: Arohan Financial Services achieves a holistic, data-driven L&D transformation with Mercer | Mettl’s 360View

Arohan Financial Services - Customer Case Study

Arohan Financial Services, a leading non-bank microfinance institution in India, sought to introduce a holistic, unbiased feedback process to strengthen employee learning and development and secure senior-management buy-in for evidence-based skilling decisions. To meet needs like behavioral competency mapping, actionable analytics, and a reliable precursor to Assessment Center Development Center (ACDC) and HiPo identification, Arohan engaged Mercer Mettl and its 360View 360-degree feedback solution.

Mercer Mettl implemented 360View with custom competency blueprints, multiple rater groups (supervisors, team members, stakeholders), high-quality analytical reports and tailored Individual Development Plans, plus hands-on support for rollout. The program delivered actionable talent data that revealed blind spots and strengths, generated widespread acceptance across the L&D and senior-management teams, prompted 9‑Box mapping and readiness for ACDC activities, and set in motion targeted development conversations and interventions.

Arohan Financial Services

Anirban Majumdar

Head- L&D