Case Study: Indian Multinational Corporation lowers appraisal costs and boosts retention with Mercer Mettl

A scientific way to measure employee behavioural skills in additon to technical skills

Indian Multinational Corporation, headquartered in Mumbai and active in engineering, construction, manufacturing, IT and financial services, faced gaps in its talent management: no scientific way to measure behavioral skills alongside technical ability, a costly and time‑consuming appraisal process with no clear framework to identify and reward high performers, and challenges retaining high‑potential employees. Mercer Mettl was engaged, deploying its Mettl Personality suite (along with web proctoring) to address these needs.

Mercer Mettl delivered customized psychometric and emotional‑quotient assessments, mapped strengths and weaknesses, and used Mettl Web Proctoring to ensure fair, recorded evaluations. As a result, the company improved identification, engagement and rewards for high potentials, boosted retention rates, and significantly lowered appraisal turnaround time and costs by eliminating lengthy interview screening—enabling faster, data‑driven appraisal decisions.