Case Study: Large Dubai Conglomerate achieves skills-gap clarity and improved top-line manager retention with Mercer Mettl

A holistic evaluation of it’s top-line managers to understand their skills gap

Large Dubai Conglomerate, a retail group with over 150 stores across 14 countries, engaged Mercer Mettl to conduct a holistic evaluation of its top-line managers. The company’s existing evaluation process did not capture training needs for senior roles or assess future readiness, so it turned to Mercer Mettl’s Mettl Behavioral, Cognitive and Technical Assessment tools to identify skill gaps and required competencies.

Mercer Mettl analyzed job families, created role-specific blueprints and proficiency levels, and delivered behavioral, cognitive and technical assessments plus competency-based one-to-one interviews for 25 top-line managers. The program enabled Mercer Mettl to pinpoint priority training needs, define short- and long-term training plans and tailored learning journeys for all 25 managers, and helped the company improve retention among its top-line leaders.