Case Study: Altapass Foundation reconnects lost supporters after 8 years with Melissa's Listware

How Listware Reconnected Altapass with Lost Supporters After 8 Years

The Altapass Foundation, a nonprofit that preserves the land, history and culture of the Southern Blue Ridge Mountains, had accumulated a large contact database but was losing touch with members and supporters due to outdated addresses and limited email usage. Needing an affordable solution that worked with their Excel-based records, Altapass turned to Melissa’s Listware (Listware for Excel) to update and validate its contact data.

Melissa implemented Listware for Excel to cleanse, dedupe and enrich Altapass’s records—verifying current addresses and cross-referencing names, phones and emails. For about $100 the team processed more than 10,000 records; afterward returned mail dropped dramatically—Altapass mailed postcards to 400+ contacts not reached in 4–8 years and received only one return—giving the organization a much more accurate, actionable database.

Altapass Foundation

Michelle Williams

Executive Director