Case Study: CJW Consulting & Services, Inc. achieves cost-effective address updates and reduced returned mail with Melissa Data’s NCOALink

Consulting Firm Helps Nonprofit Organizations Update their Data

CJW Consulting & Services, Inc., a Morton Grove, Ill.–based firm that helps nonprofit organizations with software assessments, training, data analysis and conversions, faced the challenge of updating and verifying large volumes of donor contact information quickly and accurately for fundraising mailings. Processing anywhere from 2,500 to several million records per month, CJW needed a flexible, cost-sensitive solution to avoid returned mail and lost donors, so it turned to Melissa’s NCOALink Processing Service to obtain current USPS change-of-address data.

Melissa implemented its NCOALink Processing Service to search address changes filed with the USPS within the last 48 months, enabling CJW to identify undeliverable or incomplete addresses, reach more constituents, and qualify for postal discounts. As a result, CJW selected Melissa as its data provider for affordability, responsiveness, and accuracy—reducing returned mail and postage waste, improving delivery rates and postal processing efficiency, and helping CJW maintain its reputation for reliable data services.

CJW Consulting & Services, Inc.

Cheryl Weissman

Founder