Case Study: 3M achieves faster site performance and higher satisfaction with Medallia Agent Connect

3M cuts page load times by 60% with Medallia Agent Connect

3M, a multinational science company with one of the world's largest B2B eCommerce platforms, faced a challenge after consolidating over 1000 legacy ERP systems. The changes to their customer-facing distributor website required a way to gather and implement user feedback for improvement. They turned to the vendor Medallia and its product, Medallia Agent Connect, to set up listening posts across the digital experience.

By working with Medallia, 3M integrated direct feedback from distributors to introduce innovative designs and improve key workflows. This customer-led development allowed them to achieve agile improvements, resulting in a 60% reduction in page load times and an increase in average satisfaction ratings by 3 points on a 0-10 scale within the first year.

3M