Case Study: Chirple achieves scalable, secure cloud outbound engagement with MaxContact

Why Chirple Switched to MaxContact’s Outbound Platform

Chirple, a BPO that provides bespoke customer contact and lead generation services across the UK, was constrained by an aging on‑premise dialler—limited scalability, multi‑site difficulties, slow script creation, and weak dashboards—while needing robust data security to meet client GDPR expectations. To modernize their offering, Chirple chose MaxContact and its cloud-based Outbound engagement (and Inbound engagement) solution.

MaxContact delivered a Microsoft Azure‑hosted, secure cloud platform that enabled Chirple to operate seamlessly from both their UK and Tenerife offices, sped up complex script loading and reporting, and provided built‑in dashboards and wallboards for better operational visibility. The result: improved performance and compliance, stronger reporting, and new business wins — including a contract with one of Europe’s largest motor dealer groups — with users noting that “the speed of MaxContact is phenomenal.”

Chirple