Case Study: PetSafe Brands avoids $2.6M in support costs with Mavenoid

PetSafe Brands avoids $2.6M in support costs with Mavenoid

PetSafe Brands, a global pet products company, faced significant challenges in scaling its customer support. Their limited support hours left customers without help outside of business days, and their complex catalog of connected devices, including safety-critical containment fences, required detailed troubleshooting. With customers trained to call for support and no effective self-service option, their team was under mounting pressure to serve more customers without increasing headcount. They turned to Mavenoid for a solution.

By implementing Mavenoid's virtual assistant with guided troubleshooting journeys, PetSafe enabled effective self-service. The solution included a strong mobile experience, multi-language translation, and API integrations for scheduling service appointments. This resulted in a 350% growth in self-service interactions and a 44% drop in live agent volume. Mavenoid helped PetSafe avoid $2.6 million in support costs over three years, achieve a 75% deflection rate, and maintain an 83% customer satisfaction score.

PetSafe Brands