Case Study: Irrigreen doubles support output with Mavenoid

Irrigreen doubles support output and saves $110k with Mavenoid

Irrigreen, a provider of smart digital sprinkler systems, faced a challenge in scaling its customer support to keep pace with 300% sales growth. Its small team was stuck in a reactive support cycle, and customers struggled to find answers through limited online resources. To manage this rapid growth, Irrigreen turned to Mavenoid's AI-powered product support platform.

By implementing Mavenoid's Dynamic Help Center and Virtual Assistant, Irrigreen provided customers with guided, step-by-step self-service. The solution delivered a 50% self-service resolution rate, which doubled the support team's output and avoided the need to hire four additional staff, saving $110k annually. Mavenoid also enabled the replacement of printed manuals with digital guides, saving an additional $50k per year.

Irrigreen