Case Study: Eve Systems achieves 75% self-service resolution with Mavenoid

Eve Systems cuts support tickets 50% with Mavenoid

Eve Systems, a global smart home device provider, faced a challenge in scaling its technical support to match its growing product catalog. Their small team was overwhelmed by repetitive FAQ requests, and the process of manually identifying products via serial numbers added significant time to each case. The support experience was disconnected, forcing app users to leave to get help. Partnering with Mavenoid, they sought to create a smarter, integrated support solution.

Mavenoid implemented a no-code platform that integrated with Eve's existing systems, including their PIM and Zendesk. This allowed for automated product identification and personalized in-app support flows, eliminating the need for customers to manually enter serial numbers. The solution led to a 75% self-service resolution rate and a 50% year-over-year reduction in support tickets. Mavenoid also helped Eve achieve a 90% customer satisfaction score by providing a seamless support experience.

Eve Systems