Case Study: Vacasa boosts vacation rental bookings and guest services with Matterport

Vacasa Boosts Vacation Rental Bookings and Improves Guest Services with Matterport

Vacasa, North America’s leading vacation rental management platform, needed a way to better differentiate its vacation home listings and give prospective guests a clearer sense of each property. The company turned to Matterport and the Matterport Pro2 to create immersive 3D tours that would help attract discerning travelers and improve the booking experience.

Matterport digitized Vacasa’s portfolio at scale, allowing guests to virtually explore homes in detail while helping support agents answer property-specific questions faster. The results included improved differentiation from competitors, listings with Matterport tours being browsed 3x longer, nearly a 12% increase in rental bookings, more tailored guest services, and reduced marketing costs.

Vacasa

Caleb Donegan

Vice President of Digital