Case Study: Eberl Claims Service achieves faster, more accurate claims documentation with Matterport

Eberl Doubles Business Development Success with Matterport

Eberl Claims Service, a national insurance claim solutions provider, needed to improve efficiency because adjusters spent too much time in the field documenting property losses and turning photos into reports. The company worked with Matterport, using digital twins and Matterport tools such as Matterport for iPhone, the Matterport Pro2 3D Camera, and Matterport TruePlan for Xactimate to modernize loss documentation and claims handling.

Matterport helped Eberl Claims Service enable next-gen adjustment services with faster, more accurate 3D captures, including smartphone-based workflows that cut capture time in half. The results included a 200% lift in success rate for new business pitches, a 5x increase in adjusters using Matterport, a 15% improvement in total cycle time, and nearly 28% lower supplement severity.

Eberl Claims Service

Phillip Morris

Vice President of Sales and Business Development