Case Study: Chicago Water & Fire Restoration achieves streamlined loss documentation and greater customer satisfaction with Matterport

Chicago Water & Fire Restoration Streamline Loss Documentation with Matterport 3D

Chicago Water & Fire Restoration, a Chicago property damage repair company serving residential and commercial customers, needed a better way to document losses and communicate field conditions. Traditional photo-based processes often produced incomplete or poor-quality records, which created disputes with insurance adjusters, repeated site visits, and pressure on the bottom line.

Chicago Water & Fire Restoration implemented Matterport 3D reality capture to create complete documentation for every project, improving collaboration, accountability, and customer service. With Matterport, they increased revenue by 5–7%, cut breakage claims, boosted workflow capacity by 10% during a catastrophic event, and achieved 99% accuracy for remote estimating and quality assurance.

Chicago Water & Fire Restoration