Case Study: Capital District Transportation Authority cuts liability claim payouts 80-90% with March Networks video surveillance

Transit Authority Reports Liability Claim Payouts Down 80 to 90 Percent

The Capital District Transportation Authority (CDTA), a transit authority serving Albany, New York, sought to improve safety, reduce fraudulent liability claims, and enhance security across its bus and rail operations. To meet this challenge, they deployed a comprehensive video surveillance solution from March Networks, consisting of mobile digital video recorders on buses and hybrid recorders at their facilities.

March Networks implemented a system of approximately 170 hybrid recorders and 1,500 cameras across CDTA's fleet and properties. This solution provided definitive video evidence that led to an 80 to 90 percent decrease in liability claim payouts. The March Networks system also proved highly effective for security investigations, deterring crime, and training staff, contributing to CDTA's receipt of a prestigious Gold Standard security rating from the TSA.

Capital District Transportation Authority

Rick Vines

Director of Risk Management