Case Study: SuitShop streamlines shipping issue resolution with Malomo and Corso

SuitShop enables customers to report a shipping issue on their tracking page with Malomo x Corso integration

SuitShop, a Shopify Plus fashion and apparel brand, wanted to keep its customer experience seamless while reducing the burden on support teams dealing with shipping problems. Using Malomo for branded order tracking, they had already cut WISMO tickets substantially and were looking for a way to help customers report lost, stolen, or damaged shipments directly from their tracking page.

To solve this, SuitShop implemented the Malomo x Corso integration so customers could start shipping issue claims or reorder requests right from order tracking, with Corso’s Concierge team resolving claims in 24 hours. The result was 75+ tickets handled in one quarter, 100+ shipment concern inquiries managed, a 100% customer satisfaction score, and a 60% attachment rate, while freeing SuitShop’s support team to focus on higher-value work.

SuitShop

Garett K.

SuitShop