Case Study: SLEEFS increases customer satisfaction and reduces support tickets with Malomo

SLEEFS increases customer satisfaction and decreases support tickets

SLEEFS, a fashion and apparel brand, worked with the Garay eCommerce Marketing agency to improve its post-purchase experience and customer communication. The team faced challenges including a lack of personalization, low repeat purchase rate, WISMO tickets, and no communication around shipment exceptions, and implemented Malomo to address these issues.

Using Malomo with Klaviyo, Shopify Plus, and Rebuy, SLEEFS created a fully branded, personalized tracking page plus transactional email, SMS, and app push updates. Malomo helped the brand reduce support burden, improve customer satisfaction, and drive revenue, including a 61% placed order rate from shipment updates and a 57% average open rate on exception emails.

Sleefs

Jaime Schuster

Chief Executive Officer