Case Study: Grace Eleyae builds a branded post-purchase experience with Malomo

Grace Eleyae uses Malomo to build a branded post purchase experience that welcomes customers into the family

Grace Eleyae, a family-run fashion and apparel business, needed a branded post-purchase experience to make customers feel welcomed rather than sending them to confusing carrier tracking pages. Their challenge was a gap in their familial brand experience after a customer made a purchase. To solve this, they turned to Malomo for its branded shipment tracking solution.

Using Malomo's branded tracking pages and Klaviyo integration, Grace Eleyae created a personalized experience featuring a thank-you video from the founder and product recommendations. This solution delivered significant results for Malomo's customer, including an 18.7% click-through rate from the tracking page and an 8x return on investment from repeat purchases driven by the new branded experience.

Grace Eleyae

Angel Eleyae

Chief Marketing Officer