Case Study: BrüMate achieves 51.8x ROI and better post-purchase support with Malomo

BrüMate crushes four of their post-purchase goals while generating 51.8x ROI

BrüMate, a fast-growing insulated drinkware brand, was struggling with its post-purchase experience. Issues like carriers failing to scan packages left customers in the dark about their orders, leading to dissatisfaction and a high volume of support tickets. They turned to Malomo's shipment tracking platform to address these challenges.

Malomo provided a fully customizable and dynamic tracking page, an order look-up feature, and proactive exception notifications. This solution eliminated the need for manual workarounds, kept customers informed, and strengthened BrüMate's branding. The implementation was a major success, resulting in dramatically high email open and click-through rates and generating a 51.8x ROI for BrüMate.

Brumate

Amy Kelly

Director of Customer Experience and Strategy