Case Study: Partnerships In Care reduces travel time and patient stress with Maintel’s Avaya Scopia

Partnerships In Care - Customer Case Study

Partnerships In Care, a large UK secure care provider, needed a better way for detained patients to attend Mental Health Act court review appointments without the stress and logistical burden of travel. The lack of video conferencing technology also put strain on hospitals and staff, with each appointment often requiring at least two supporting staff per patient. Maintel helped the organization address this challenge with Avaya Scopia video conferencing.

Maintel implemented Scopia across larger and smaller sites using Scopia XT5000 and Scopia XT Executive 240 units, creating a simple, integrated video solution that fit Partnerships In Care’s strategy to reduce suppliers. The result was faster, less stressful court reviews, reduced travel time and costs, and broader use across the business for team briefings, recruitment, and potential remote triage. The system quickly became an essential part of daily operations, improving efficiency and freeing clinicians to spend more time with patients.

Partnerships In Care

David Ewing

IT Director