Case Study: Niftylift achieves scalable, supportable communications with Maintel’s Avaya IP Office

Niftylift - Customer Case Study

Niftylift, a leading manufacturer of mobile elevated work platforms, needed to replace its end-of-life Ericsson and Nortel telephony infrastructure, which was no longer supported and posed a risk to its contact centre operations. Working with vendor Maintel, the company also wanted to improve how calls were handled and provide a more consistent experience across users and departments.

Maintel implemented Avaya IP Office as a scalable, supportable communications platform that consolidated legacy systems while preserving existing Nortel IP handset investment. The result was improved customer service, better call handling, and a future-ready foundation for flexible working and expansion, with Niftylift gaining a more reliable and sophisticated communications environment.

Niftylift

Anthony Hurley

IT Manager