Case Study: Fredrickson Holdings Limited achieves higher productivity and lower support burden with Maintel

Implementation of new predictive dialling software, IP lines and innovative analytics technology

Fredrickson Holdings Limited (Freds.com) was facing the end of life of its existing telephony platform across three contact centres, while ongoing predictive dialler configuration and application integration were draining valuable in-house IT resources. The company turned to Maintel for a hosted, fully managed contact centre service that could modernise its operations and support its financial services business.

Maintel consolidated and upgraded Fredrickson Holdings Limited’s contact centres with a standardised platform, adding predictive dialling software, IP lines, analytics technology and integrated network infrastructure services. The result was reduced operational costs, higher productivity, lower support burden and maximum uptime through failover capabilities, while call recording and analytics improved service quality and compliance support.

Fredrickson Holdings Limited

Darren Wright

Director of Group IT