Maintel
50 Case Studies
Case Study: Unisurge achieves cost savings and improved productivity with Maintel's Unify OpenScape MX
A Maintel Case Study
Implementation of a Unify OpenScape MX communications platform
Unisurge International, a leading manufacturer and supplier of procedure packs and medical disposables for healthcare professionals, was relying on an inherited Avaya communications system that had reached end of life and put operations at risk. As the company moved to larger Greenfield premises, it also needed a new communications platform that could support SIP, IP and unified communications, while ensuring business continuity during delays to traditional ISDN installation.
Maintel replaced the legacy platform with a feature-rich Unify OpenScape MX communications solution, supporting 75 extensions, Wi‑Fi handsets for the warehouse, and training for users and administrators. The new system gave Unisurge better scalability, improved customer service through contact centre monitoring, and lower costs by consolidating calls and line rentals with Maintel as a single partner.
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