Case Study: Muir Group achieves improved service and reduced downtime with Maintel

Design and implementation of an IP telephony and network infrastructure

Muir Group, a housing association managing over 5,500 properties across the UK, needed ICT infrastructure and strategy that could support 24x7 operations and modern working practices. Maintel was chosen after a competitive tender for its Cisco voice and data expertise and experience with similar housing association projects.

Maintel designed and implemented an IP telephony and network infrastructure based on Cisco Call Manager and Catalyst technologies, backed by a managed service across the ICT estate. The project significantly reduced downtime risk by removing single points of failure, while also improving customer service and staff productivity through 24x7 monitoring of the LAN, WAN, telephony, contact centre, and data centre environment.

Muir Group

Ian Whitwell

Head of ICT