Case Study: Biffa reduces communications costs with Maintel

Biffa - Customer Case Study

Biffa, the leading UK waste and recycling management company, needed to simplify highly complex communications across more than 4,500 employees working in fixed and mobile environments nationwide. To support its drive to improve customer service through technology, Biffa turned to Maintel for a unified communications solution, including WAN, enterprise mobility, and a hosted contact centre platform.

Maintel consolidated Biffa’s communications into one fully managed service using its Intelligent Cloud Optimised Network, O2-managed mobility, and a hosted Avaya contact centre integrated with Calmedia. The result was a more resilient and consistent communications environment across 200 UK sites, improved network performance and customer service, and a significant reduction in total cost of ownership over the three-year contract.

Biffa

David Gooding

IT Director